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                  Software Support Contacts

                  Applied's Software Support

                  We offer a wide range of software support programs as well as customer education to ensure the highest level of performance and maximum return on investment on our software products. Customers enrolled in an Applied maintenance program have access to our full service global support and qualified product experts who can quickly troubleshoot software issues or answer questions regarding specific product features and functionality. In addition, from the software portal, maintenance customers can receive the latest upgrades, enhancements and patches for any product under a current maintenance contract.

                  Our customer education offers goal-based, hands-on instruction to provide you with a complete understanding of Applied Materials products. Training classes range from an overview level curriculum to in-depth product functionality. To maximize training effectiveness, we offer flexible training options including classroom setting, on-site at the customer’s facility, or in the lab at Applied’s state-of-the-art learning facilities.

                  For additional assistance, please select your region for your local support center contact information.

                  North America

                  Hours: 7:00 AM – 6:00 PM Mountain Time

                  Product
                  Email Contact
                  Voice Contact

                  300works
                  300works_support@amat.com
                  978-795-8011

                  Activity Manager
                  apf_support@amat.com
                  801-736-3300

                  APF RTD/Reporter
                  apf_support@amat.com
                  801-736-3300

                  Auto ID
                  Contact your support engineer
                  801-736-3300

                  AutoMod
                  automod_support@amat.com
                  801-736-3300

                  AutoSched AP
                  autoschedap_support@amat.com
                  801-736-3300

                  CELLworks
                  cellworks_support@amat.com
                  978-795-8011

                  CFM/CSM
                  Contact your support engineer
                  801-736-3300

                  CLASS MCS 3
                  Contact your support engineer
                  801-736-3300

                  CLASS MCS 5
                  classmcs5_support@amat.com
                  801-736-3300

                  Cornerstone
                  cornerstone_support@amat.com
                  978-795-8011

                  E3 Platform / FDC / R2R
                  e3_support@amat.com
                  408-563-7798

                  FAB300
                  9:00 AM - 6:00 PM PT
                  crc_fab300@amat.com
                  For FAB-down situations, Platinum customers should use the contact number given by Support

                  FACTORYworks
                  factoryworks_support@amat.com
                  978-795-8011

                  iDurables
                  factoryworks_support@amat.com
                  978-795-8011

                  MBTC / MyPro
                  ees_service@amat.com
                  408-563-7798

                  MTS
                  Contact your support engineer
                  801-736-3300

                  NeXus
                  crc_toolnexus@amat.com
                  408-563-7798

                  OCAPS
                  factoryworks_support@amat.com
                  978-795-8011

                  Open MTS
                  Contact your support engineer
                  801-736-3300

                  Patterns
                  patterns_support@amat.com
                  978-394-7725

                  PROMIS
                  8:00 AM - 8:00 PM ET
                  promis_support@amat.com
                  800-784-6778

                  Sentinel
                  sentinel_support@amat.com
                  408-563-7798

                  SPACE
                  space_support@amat.com
                  978-795-8011

                  STATIONworks
                  stationworks_support@amat.com
                  978-795-8011

                  TransNet MCS
                  Contact your support engineer
                  978-795-8011

                  TRMS - iReticle Cell
                  Contact your support engineer 
                  Contact your support engineer

                  WinSECS
                  winsecs_support@amat.com
                  978-795-8011

                  WorkStream
                  crc_support@amat.com
                  800-726-7400

                  For FAB-down only

                  Xsite
                  xsite_support@amat.com
                  978-795-8011

                   

                  Europe

                  China

                  Japan

                  Hours: 9:00 AM – 5:30 PM (GMT +9, No daylight savings)

                  Product
                  Email Contact
                  Voice Contact

                  All Products
                  MAS_JKR_SWsupport@amat.com
                  +81-52-238-2801

                  Korea

                  South East Asia

                  Taiwan

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